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Methods of Contact

There is nobody more important to Award Emblem than you. We value your input and invite you to contact us via any of the methods below.

Corporate Address:

Award Emblem Mfg. Co., Inc.
179 E. South Frontage Road
Bolingbrook, IL 60440-3512

Ordering Address:

Award Emblem Mfg. Co., Inc.
P.O. Box 7189
Romeoville, IL 60446-7089

Remittance Address:

Award Emblem Mfg. Co., Inc.
P.O. Box 7489
Romeoville, IL 60446-0489

Telephone:

800.852.8892
630.739.0400
9:00am - 5:00pm CST Monday - Friday

Fax:

800.242.0409
630.739.6877

E-mail:

billing@awardemblem.com - Billing Information
customerservice@awardemblem.com - Customer Service
catalog@awardemblem.com - Request a Catalog
sales@awardemblem.com - Sales Information
artwork@awardemblem.com - Submit Custom Artwork

Request a Catalog

Click here to request a current Award Emblem catalog.

Ordering Information

Methods for Submitting Orders

Internet

For your convenience, online customers can submit orders 24 hours a day through our website. Your order will be promptly processed, and you can have complete confidence in our secure server protecting your personal and confidential information.

Mail

Award Emblem started out as a mail order business more than 76 years ago and we gladly accept orders placed though the mail. When doing so, please submit orders to:

  • Award Emblem Mfg. Co., Inc.
    P.O. Box 7189
    Romeoville, IL 60446-7089

Telephone

If you would prefer to discuss your order with one of our Sales Associates prior to ordering, call our Customer Service Department at 800.852.8892 and we'll be glad to help you. At Award Emblem, your complete satisfaction is our number one priority.

Fax

For your convenience, you may fax your order to 800.242.0409 via our 24 hour fax service. Click here to download an order form in Adobe Acrobat Portable Document Format (.pdf). If you don't have Adobe Acrobat Reader, click here to get it.

Engraving

Personalization makes an award unique. There is no charge for engraving on engraveable pins or on the front of medals when used as a title choice. Engraving on trophies, plaques, gavels, charms and on the back of medals is 20¢ per character. Online customers can use the engraving form provided at the time of purchase to submit engraving copy. Many items have limitations on the maximum number of characters that can be engraved. These limitations are noted in the product description.

Catalog customers, please type or legibly print all engraving copy and submit it to us via mail or our 24 hour fax service. Please check your engraving copy thoroughly before submitting your order. We can not assume responsibility for your typographical errors or for engraving copy taken over the phone.

Online customers, please use the engraving form provided at the time of purchase to submit engraving copy. This form is designed to prevent you from exceeding the maximum number of characters permitted for the item you have selected.

Custom Artwork Specifications

To insure the best possible reproduction, we prefer vector based (non-bitmapped) files in the PC format. Acceptable file types are CorelDRAW (.cdr), Adobe Illustrator (.ai) and Encapsulated PostScript (.eps). Artwork that was originally raster based and then converted to vector based may not reproduce acceptably. Raster based file types (.tif, .jpg and .gif) at a resolution of 300 dpi or greater may be accepted, but may result in additional charges and can delay your order by up to five days. Most logos that consist solely of text are created with specific fonts for your school or company. If your artwork consists of text only, consult your creative department or ad agency for help converting it into a vector based file type. If you do not have your text, logo or mascot in a vector based file type, or you are unable to convert it according to our specifications, we will attempt to convert it for a $30 charge. When submitting artwork with the following applications, be sure to do the following:

  • Adobe Illustrator: Convert text to outlines and save as Adobe Illustrator (.ai) or Encapsulated PostScript (.eps) file type.

    CorelDRAW: Convert text to curves and save as a CorelDRAW (.cdr) or Encapsulated PostScript (.eps) file type.

Please send your vector based artwork as an attachment via e-mail to artwork@awardemblem.com and include your name and purchase order number in the e-mail subject line and the business or institution name in the message body.

Order Additions

After placing your order, you may find that you need to add additional items. While every effort will be made to accommodate your request, all orders are computer processed and we may be unable to comply with your wishes. On these occasions, any additions to an existing order will be processed as a separate order and will be shipped and invoiced separately.

Production Information

  • Normal Production Time

    Production time refers to the time it takes to manufacture and assemble your order to the point where it is ready to be shipped. Please refer to the table below.

    Normal Production Time
    Normal Production Time for Most Items 4 - 10 Days
    Increased Production Time for April & May 6 - 20 Days
    Custom Items Per Quote

    Rush Production Service

    When you need your order processed faster than our normal production time allows, we're here to help! For a charge of $30, we offer an upgrade to Rush Production Service that reduces normal production time by approximately 50%. Please note that production time and shipping time are different from one another, and together, determine the total time required before you receive your order. In order to meet your requirement date, even after using our Rush Production Service, you may also need to upgrade your shipping method. On these occasions, please consider using our Upgraded Shipping Services described under Shipping Information.

Shipping Information

  • Normal Shipping Times

    Shipping time refers to the time it takes the shipping carrier to deliver your order. Please refer to the table below.

    Normal Shipping Time
    Eastern States 4 - 5 Days
    Midwest States 3 - 4 Days
    Mountain States 4 - 5 Days
    Pacific States 4 - 5 Days
    Alaska 5 - 7 Days
    Hawaii 5 - 7 Days
    Canada 5 - 8 Days

    Upgraded Shipping Services

    When you need your order shipped faster than our normal shipping time allows, our Upgraded Shipping Services are available for an additional charge. In order to meet your requirement date, even after using our Upgraded Shipping Services, you may also need to upgrade to our Rush Production Service.

    Shipping Rates

    Our shipping rates are determined by your order value. Please refer to the table below. Canadian customers are responsible for all Canadian duties and taxes. Additional shipping charges may apply for orders with multiple or oversized packages. Priority Overnight by quote only.

    Shipping & Handling Charges
    Sub-total
    Order Value
    Standard
    3 - 7 Days
    Expedited
    2 -3 Days
    Standard
    Overnight
    Less than $20.00 $12.95 $27.95 $43.95
    $20.00 to $49.99 $14.95 $31.95 $47.95
    $50.00 to $99.99 $17.95 $34.95 $53.95
    $100.00 to $199.99 $20.95 $38.95 $59.95
    $200.00 and over $22.95 $42.95 $75.95
    Alaska, Hawaii & Canada - $10.00 Additional

    P.O. Box

    Only the United States Postal Service can deliver to a Post Office Box. FedEx and UPS require that all deliveries be made to a physical address, as they are unable to deliver to a Post Office Box. If you have a specific request, please contact our Customer Service Department, and we'll do everything we can to accommodate you.

Raw Material and Energy Surcharge

Due to the rising costs of raw materials and energy, Award Emblem may add an additional surcharge to all orders.

Standard Product Configuration

  • Finish

    Unless otherwise shown or noted in the product description, all of our pins and medals have a rich goldtone finish. Additional finish options are described under Optional Product Configuration.

    Enamel

    Unless otherwise shown or noted in the product description, all of our enameled pins and medals have blue enamel. Additional enamel options are described under Optional Product Configuration.

    Attachment Back Style

    Unless otherwise shown or noted in the product description, all of our pins have a grip back and 5/16" tac post. Additional attachment back style options are described under Optional Product Configuration.

    Ribbon

    Unless otherwise shown or noted in the product description, all of our medals include a school color Ribbon Drape in the color of your choice. If ribbon color is not specified, a red, white and blue Ribbon Drape will be provided. Additional ribbon options are described under Optional Product Configuration.

    Presentation Box

    All of our pins, charms and medals include a premium presentation box at no additional charge.

    Plaques & Trophies

    Plaque and trophy dimensions are approximate. We offer many choices regarding size, color, and optional attachments that will allow you to configure an item exactly as you wish. If you do not specify how you would like an item to be configured, we will ship the item as it is shown in the current catalog or on our website.

Optional Product Configuration

  • Finish

    If you would like to alter the standard finish on any of our pins or medals, silvertone and bronzetone finishes are available for an additional charge of 75¢ per item. Changing the standard finish is a great way to enhance the meaning of the pins and medals you award to your students and staff.

    Enamel

    If you would like to alter the standard enamel color on any of our pins or medals, you may do so for an additional charge of 75¢ per item. When making your selection you can mix and match items, but there is a minimum quantity of 25 items with the same color enamel. Please refer to the table below.

    Enamel Colors
    Color Description Order #
    Black 95917
    Blue (Light) 95928
    Blue 95921
    Brown 95932
    Gold 95940
    Gray 95942
    Green (Kelly) 95962
    Green (Medium) 95951
    Green (Dark) 95947
    Maroon 95961
    Orange 95965
    Purple 95972
    Red 95976
    Silver 95979
    White 95987
    Yellow 95994

    Attachment Back Style

    If you would like to alter the standard attachment back style, you may do so for an additional charge. Many of our items are equally suited for different applications simply by changing the attachment back style. Manufacturing techniques and requirements dictate which attachment back styles are suitable for the item you have selected. Please refer to the table below.

    Optional Attachment Back Styles
    Grip Back (Standard) 97770 $1.00
    Pin Back 97769 $1.00
    Screw Back 97781 $1.40
    Clutch Back 97786 $1.00
    Tie Tack with Chain 97797 $2.50

    Ribbon

    Show your school colors with pride! Changing ribbon color is a great way to promote school spirit. Please refer to the table below.

    Ribbon Colors
    Color Description Order # Color Description Order #
    Black / Gold 97037 Green (Pine) / White 97087
    Black / Orange 97039 Maroon 97088
    Black / Red 97041 Maroon / Gold 97090
    Blue (Royal) 97046 Maroon / Gray 97092
    Blue (Royal) / Gold 97048 Maroon / White 97094
    Blue (Royal) / Orange 97051 Orange / White 97099
    Blue (Royal) / White 97054 Purple 97102
    Blue (Light) 97057 Purple / Gold 97104
    Blue (Light) / Gold 97059 Purple / White 97106
    Blue (Light) / White 97061 Red 97109
    Brown / Gold 97066 Red / Gray 97113
    Gold 97071 Red / White 97115
    Gold / White 97073 Red / White / Blue 97185
    Green / Gold 97081 White 97123
    Green (Pine) 97086 Yellow / White 97138

    If you would like to alter the standard ribbon style on any of our medals, you may do so for an additional charge. Our medals are easily suited to different applications simply by changing the ribbon style. Please refer to the table below.

    Optional Ribbon Styles
    Style Order # Purchased
    with Medal
    Purchased
    Separately
    Red, White & Blue Drape (Standard) 8800 No Charge $1.00
    Keyring 8811 No Charge $1.00
    School Color Ribbon Drape 8822 No Charge $1.00
    School Color Jr. Neck Ribbon 8833 $1.00 $1.50
    School Color Sr. Neck Ribbon 8844 $1.50 $2.00

Methods of Payment

  • Credit

    Public and private schools have open account privileges established automatically with a purchase order. Payment must be enclosed for personal orders and businesses that have not established a line of credit.

    Credit Card

    We proudly accept MasterCard and Visa. When paying by credit card, please make sure to include the complete credit card number and expiration date.

    C.O.D.

    No C.O.D. orders are accepted. All orders are shipped either pre-paid or open account with prior credit approval.

Invoicing

Invoices are computer generated in duplicate and mailed separately to the billing address we have on file. Purchase order numbers will be displayed on the package label, packing list and invoice.

Terms

Terms are Net 30. Invoices not paid within 30 days are subject to an 1.5% per month finance charge (APR 18%), and open account privileges can not be extended to accounts that have past due status. There is a $25 service charge for all returned checks. Unclaimed credit balances become the property of Award Emblem after 12 months. Prices are subject to change without notice.

Sales Tax

Illinois residents who are not tax exempt will be charged 8.5% sales tax. If you are an Illinois resident and tax exempt, please provide us with a copy of your tax exemption or resale letter from the state. Please keep this in mind when visiting our showroom, as we must charge sales tax to Illinois residents if we do not have a current exemption letter on file. Please contact your State Department of Revenue for more information.

Returns

If you are not satisfied with the order you receive from Award Emblem, for any reason, call our Customer Service Department at 800.852.8805, and we will provide you with an RMA number. Personalized and custom assembled items are not returnable except in the case of manufacturer's error or defect. All products must be returned in their original condition with a copy of the packing slip, the reason for return, and the RMA number clearly marked on the box. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes less shipping. Returns can not be sent to a Post Office Box, and packages without an RMA number will not be accepted. To return an item by mail, follow the instructions above, insure the package, and mail it to:

  • Award Emblem Mfg. Co., Inc.
    179 E. South Frontage Road
    Bolingbrook, IL 60440-3512

Our 100/100 Guarantee

We've made shopping at Award Emblem as simple and risk-free as possible. We want you to be happy with your purchase. That's why we assure your 100% satisfaction with our 100/100 Guarantee. This means that you can return any item - for any reason whatsoever - within 100 days for a prompt exchange, credit or refund. If you are not entirely happy with your purchase, you may return it. It's that simple!


When you buy from Award Emblem, your complete satisfaction is our number one priority!


Award Emblem Offers...

Quick Ship Items

Most stock items ship in 24 hours!

Price Match Guarantee

If you find it for less, call us!

Awards Your Way

Add your name and artwork to thousands of items!

Made In The USA

The finest quality Pins & Medals!

Open Account Privileges

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